Privacy Policy

At Lumira Real Estate, we collect information to provide you with the best property services in the UAE. We collect:

• Personal Information: Name, email address, phone number when you contact us or submit property inquiries
• Property Preferences: Your search criteria, preferred locations, budget, and property requirements
• Website Analytics: How you use our website, pages visited, time spent, and device information
• Communication Records: Records of your communications with our team for quality and training purposes
• Marketing Data: Your responses to marketing campaigns and property advertisements

We use your information to:

• Property Services: Match you with suitable properties, arrange viewings, and provide property recommendations
• Communication: Respond to inquiries, send property updates, and provide customer support
• Marketing: Send relevant property listings, market updates, and promotional materials (with your consent)
• Website Improvement: Analyze website usage to improve our services and user experience
• Legal Compliance: Meet regulatory requirements and protect against fraud

We may share your information with:

• Property Developers: When you express interest in their properties
• Service Providers: Third-party services that help us operate our website and business
• Legal Authorities: When required by law or to protect our rights
• Business Partners: Trusted partners who provide complementary services (mortgage, legal services)

We never sell your personal information to third parties for marketing purposes.

Our website uses:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand website usage
• Marketing Cookies: Facebook Pixel for targeted advertising
• Performance Cookies: Vercel Analytics for website performance monitoring

You can manage cookie preferences in your browser settings. Note that disabling cookies may affect website functionality.

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure cloud hosting with regular backups
• Access controls and authentication systems
• Regular security audits and monitoring
• Staff training on data protection

Under GDPR and UAE data protection laws, you have the right to:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to processing for marketing purposes
• Restriction: Limit how we process your information

To exercise these rights, contact us at privacy@lumira-estate.com

Your information may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active customers: For the duration of our relationship plus 3 years
• Marketing contacts: Until you unsubscribe or 2 years of inactivity
• Legal compliance: As required by UAE law (typically 5-7 years)

For questions about this Privacy Policy or to exercise your rights, contact us:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date above.